Terms & Conditions

Thank you for visiting. Below you’ll find my Counselling and/or Massage Terms and Conditions, which explain how sessions are managed, what to expect and how your information is handled. Please read through before booking your appointment.

Terms of Service - Counselling

If you require to make a change to or cancel a session for any reason, please call or message me on 07913 206273.

Please assume, if you do not receive acknowledgment of your message, that I have not received it and contact me again. Take into account, I may not be able to respond to calls or requests over weekends or holidays.

Please note, unless exceptional circumstances apply, cancellations with less than 24-hours notice (or appointments not attended/ DNA’s) will be charged in full.

1. Data Protection and Record Keeping

For data protection and insurance purposes, please note I am obliged to keep a written record of therapy sessions in the form of brief notes. The notes will be coded and stored securely and confidentially. Notes will contain no distinguishing information that could identify you in any way. Your name, contact details and G.P. information will be kept in a secure file separate from your confidential therapy notes.

2. Supervision

For ethical and professional development purposes, I access a consultant supervisor regularly (minimum of 90 mins per month) to discuss any issues I may encounter within my client caseload. This means I may be required to discuss your well-being, my work and progress with you, my client, with my supervisor. However, your identity would always remain anonymous.

(Supervision is designed to support therapists nurture an ongoing awareness of themselves in their work and uphold a duty of care to all clients so a safe, professional and ethical therapy can be delivered.)

3. Confidentiality

Our sessions are completely confidential. Confidentiality would only be broken in instances of risk of harm to yourself or someone else where it is believed that there may be an immediate danger. Where possible, I would discuss this with you and inform you of any decision to break confidentiality should the need arise.

4. Review and Feedback

During some sessions, a little time will be apportioned for review and check in on how you are feeling about our therapeutic relationship. You will be invited to reflect and share what aspects of the sessions are meeting your needs or if you may benefit from any changes being made to the holistic therapy approach. All feedback is welcomed, and invited to enhance the shape of your experience and our therapeutic rapport/ relationship.

5. Ending Therapy

Before completion of our therapeutic relationship, scheduling one final session for review and opportunity for conscious closure will be suggested.
If at any time you decide it would be in your best interests to terminate the contract agreement for therapy, your decision will be respected and supported.

Terms of Service - Therapeutic Massage

If you require to make a change to or cancel a session for any reason, please call or message me on 07913 206273.

Please assume, if you do not receive acknowledgement of your message, that I have not received it and contact me again. Take into account, I may not be able to respond to calls or requests over weekends or holidays.

Please note, unless exceptional circumstances apply (such as bereavement, accident or unavoidable emergency), cancellations with less than 24 hours’ notice or appointments not attended (DNA’s) will be charged in full.

Please note that late arrivals may result in a shorter session to accommodate the next client, with the full session fee still payable.

1. Scope of Service

Therapeutic massage services are intended to promote relaxation, relieve muscle tension, and support overall well-being. These treatments are not a substitute for medical diagnosis or care. Clients are encouraged to consult their GP or healthcare provider for any medical concerns.

2. Health and Safety

  • Health Disclosure: Clients must inform the therapist of any medical conditions, injuries, allergies, or contraindications prior to treatment. This includes pregnancy, recent surgery, or contagious illness.

  • Comfort and Consent: Clients are encouraged to communicate their comfort levels before and during the session. The therapist reserves the right to stop a session if behaviour is inappropriate or if continuing may risk the client’s wellbeing.

  • Hygiene: Clients are expected to maintain appropriate hygiene before attending appointments.

3. Payment

Payment is due at the time of treatment unless otherwise agreed in advance.
Accepted payment methods include cash or bank transfer. Prices are subject to change with prior notice.

4. Data Protection and Record Keeping

  • For data protection and insurance purposes, brief notes will be kept on each session. These are coded and stored securely, with no identifying information.

  • Your name, contact details and any relevant health information will be kept in a separate secure file in compliance with GDPR.

  • Records will be stored for five years as required by insurance and professional standards.

5. Confidentiality

All information shared during sessions remains confidential. Confidentiality would only be broken if there is a risk of harm to yourself or others, or if required by law. Where possible, this would always be discussed with you first.

6. Insurance and liability

  • Hazel McCartney Therapy holds professional liability insurance for massage therapy services.

  • Clients are responsible for keeping their therapist informed of any changes in health or medical conditions that may affect treatment.

7. Emergency contact

  • Clients are encouraged to provide an emergency contact name and number in case of an unforeseen incident during a session.

8. Review and feedback

  • Feedback is welcome at any time and may occasionally be invited following your session or a block of sessions. This helps ensure treatments continue to meet your needs and supports the overall quality of care.

9. Ending treatment

  • If at any point you decide that continuing treatment is no longer in your best interests, your decision will be respected. You are welcome to arrange a final session for review or closure if you wish.

10. Agreement

  • By booking a session, you confirm that you have read and understood these terms and agree to abide by them.

Hazel McCartney Therapy
Studio 70 Yoga
70 Victoria Rd
Glasgow G42 7AA
📞 07913 206273